Privacy Policy

Why we collect Personal Information

We may collect, store, use, and disclose personal information for purposes including:

• Creating and managing your account and access to our Services
• Communicating with you regarding bookings, updates, inquiries, and newsletters (with consent)
• Administrative tasks, invoicing, and record keeping
• Analytics, research, and improving our Services
• Monitoring fitness progress and tailoring programs
• Advertising and marketing our products or services, including Google Ads remarketing
• Complying with legal obligations or resolving disputes
• Considering employment or internship applications

Types of Personal Information We Collect

We may collect:

• Name, date of birth, age, and images
• Contact details (email, postal address, phone number)
• Payment information (via third-party processors)
• Fitness preferences, workout history, or survey responses
• Health and biometric data (weight, height, body composition, heart rate, etc.)
• Device, browser, and session data, including IP address and geo-location
• Any other information you provide or allow us to collect

Information may be collected directly from you or from third parties (e.g., emergency contacts). We may also collect information automatically via cookies, pixels, and web beacons.

Sensitive Information

Sensitive information includes health data, biometric data, racial or ethnic origin, religious beliefs, or other categories protected under the Australian Privacy Principles (APPs).

Examples of sensitive information we collect:

• Health data: medical conditions, injuries, illnesses
• Biometric data: weight, height, body composition, metabolic rate, pulse, waist circumference

We collect sensitive information only with your consent, including via fitness trackers, health assessments, or other technologies.

How We Use Personal and Sensitive Information

We may use your information to:

• Provide and manage your participation in our Services
• Monitor fitness progress and tailor programs
• Recommend appropriate programs or refer you to health professionals
• Address emergencies, such as contacting medical services if you are injured
• Comply with legal requirements or resolve disputes.

Consent

By using our Services, you consent to the collection, storage, and use of your personal information as outlined in this Privacy Policy, including for cookies, tracking, and advertising purposes.

Disclosure of Personal Information

We may share your information with:

• Third-party service providers (IT, marketing, analytics, payment processors)
• Our employees, contractors, and related entities
• Business partners, sponsors, and promoters
• Regulatory authorities or law enforcement, as required by law
• Advertising and marketing partners (e.g., Google Ads) for marketing and remarketing campaigns.

Overseas Disclosure

Some service providers and partners may store or process data outside Australia (e.g., Canada, USA, Ireland). Some overseas parties may not be regulated under Australian privacy law. By providing your information, you consent to this.

Sensitive information is only used or shared for purposes directly related to the reason it was collected, unless authorised by law.

Your Rights

• Choice: You may choose not to provide personal information, but this may limit your use of our Services
• Third-Party Information: If providing information about someone else, you confirm you have their consent
• Anonymity: Where practical, you may interact with us anonymously or via a pseudonym
• Marketing: You may opt out of marketing communications at any time via unsubscribe links or by contacting us
• Access and Correction: You may request access to or correction of your personal information.

Complaints

If you have a concern or wish to make a complaint about our handling of your personal information or Services, please contact us with a clear description of the issue. We will acknowledge your complaint promptly, investigate thoroughly, and respond in writing, outlining the findings, outcome, and any steps we will take.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or the relevant regulatory authority in your jurisdiction.

Security of Personal Information

We use reasonable physical, technical, and administrative measures to protect your personal information. However, no online transmission can be guaranteed fully secure. You provide information online at your own risk.

Cookies and Tracking

We use cookies, pixels, and similar technologies to:

• Remember your preferences and track site usage
• Analyse website performance
• Deliver targeted advertising, including Google Ads remarketing

Cookies do not directly identify you but may be linked to information you provide. You can manage or disable cookies through your browser, though this may affect site functionality or personalised advertising.

Google Ads Remarketing: We may show you ads based on your previous interactions with our site using anonymous identifiers stored in cookies. You can opt out via the Google Ads settings page or www.aboutads.info.

Links to Other Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. The latest version will be posted on our website. We encourage you to review it periodically.

Contact Us

For questions or privacy concerns, contact our Privacy Officer:

Fitter Futures
Email: [email protected]

Last updated: 27 October 2025
© Fitter Futures Kids & Teens Pty Ltd and Fitter Futures East Brisbane Pty Ltd